If there is truth in one thing, it’s that social media is on the rise. In fact, it’s more like blowing the roof off digital marketing as we know it today. Did you know that, according to SmallBizTrends, over 85 percent of marketers view social media as a foundation for Internet marketing, but at the same time only 36 percent of marketers think their current Facebook marketing efforts are producing results. Why such a low percentage? I believe it is due to the fact that many businesses don’t have a solid small business social media marketing strategy in place.
Start With Goals and Measurement
To begin with, get clarity on why you’d spend time on social media for your business. Are you using your social media channels to increase engagement, as a customer service tool, to increase revenue, for branding, to increase referral traffic to your site, or all of the above? Once you have defined your goals, the next step is to list them by priority.
Related class: Introduction to Campaign-Based Content Marketing
After you prioritize your goals, the next step is to identify your target audience(s). This is where knowing your demographic and interests of your target market will come in handy. If you are unsure of these key factors, Google Analytics is a great and easy way to get started. Click on “Audience” and you’ll get access to a wealth of information on who’s already visiting your website.
Another great way to digitally pull accurate data about your potential customers is to create a survey asking your customers about their buying habits, age, location, gender, and other key factors. You can easily create a survey using free tools like SurveyMonkey or KwikSurveys to send via email or by adding it to your website. An important thing to think about is that each social media channel caters to different audience demographics.
Rally the Troops; Social Media Team Management
Running successful small business social media business channels is no solo operation. You will need a team of dedicated individuals to handle a variety of aspects.
Reputation management. The great thing about social media for business is the ability to address your customers directly. Due to the fact that anyone can post any comment at any given time, it is very important to have a member of your team dedicated to addressing customer issues as well as negative comments (yes, it will happen occasionally). If a follower or friend posts content that’s inappropriate, you want to catch it right away to prevent the tarnishing of your brand. Timeliness to these customer service responses is also very important. According to Social Media Today, 71 percent of customers who experience a quick and effective brand response are more likely to recommend that brand to a new customer. This compares to 19 percent of customers who did not receive a response.
Engage with content marketing. Have you “liked” or retweeted a company’s message on your personal social media page before? If so, chances are you found the content to be engaging, fun, useful, etc. for your social network and, in turn, you wanted to help spread the word.
Having a dedicated team member in charge of content marketing will help you in the quest for social media success. The content marketing team member can leverage engaging material such as running Facebook contests, creating thought-provoking posts, or posting images and videos to get people talking about your brand. How do you rate engagement? Below are two formulas for engaging your fans, provided by SocialBakers.
Conclusion
If you don’t have a solid social media marketing strategy in place, you’re missing out. Even small and micro businesses are able to implement and execute successful online marketing strategies; it just takes a bit of time and the right knowledge. A great place to get started is right here. The Online Marketing Institute features a wealth of online classes that will help you get started. Don’t delay; your competition won’t wait for you to make the first move.
Want to learn how to deliver information that makes the buyer more intelligent, rather than taking a sales-y approach? Watch this Online Marketing Institute class By Chris Raulf, Introduction to Campaign-Based Content Marketing, and you will understand how your company can provide valuable content, so that you may grow a loyal customer base.